Lesson 5: Troubleshooting Frequently Encountered Software Issues (FAQ)

Q1: Why is the AI Assistant not responding?

• Cause: Your computer might have lost internet connection or is running in pure Offline local mode. The AI solver requires cloud api access.
• Solution: Check network connectivity and toggle to Online Cloud mode in the application settings bar.

Q2: Word import returns "No valid question structure found"?

• Cause: Document parsing labels are malformed (e.g. typing Question1.Integrate... without spacing/colons, or missing choices list labels A., B.).
• Solution: Download our standard template_exam.docx file and format your exam matching the template design before parsing.

Q3: Error "Not enough questions in bank" when generating exams?

• Cause: Your exam matrix requires 10 high-application Grade 12 Calculus questions, but the repository database only holds 6 available matching questions.
• Solution: Insert more questions under this category, or call the AI generator to auto-create matching questions.